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Client feedback management
PART 1: Assessments
CACTUS’ No-Questions-Asked guarantee
How do we receive feedback from clients
Client segments and their preferences
How to assess a complaint
Protocol around negative journal comments
DC vs Non-DC
After you assess a complaint
Quiz
PART 2: Writing to clients
How to write your responses
Checks before finalizing your response
Case studies
Case 1
Case 2
Case 3
Quiz
PART 3: Process
Orientation to process and application
Sensitivity in client communication
Ensuring a comprehensive response
Structure of a response
Identifying client preferences
CACTUS’ No-Questions-Asked guarantee
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